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KRAFTWORKS

KRAFTWORKS GUIDE

Guide & Cookbook

From your first sign-in to working with your team.
Follow the screens, then adapt the recipes to your own work.

Start here Explore the recipes
Bring conversations from SlackJoin existing workWork with materialsCheck task status

01 / GET STARTED

Sign in for the first time

Sign in with your work account to meet your agent and join your team’s conversations.

  1. Install and open the app

    Get the app for your operating system from the downloads page. On the welcome screen, select Continue with KRAFTON SSO on desktop or Continue with Microsoft on mobile.

  2. Authenticate in your browser

    Your default browser opens for sign-in. If a verification code appears, check that it matches the app. Complete authentication and return to KRAFTWORKS.

  3. Find your team’s workspace

    If the app asks you to select a workspace, choose your team’s space. A space that requires a join request becomes available after approval.

View full screen ↗
Sign inStart in the app and authenticate in your default browser.

After sign-in, join the work already in progress

Start
Search in Messenger
Ask
Choose a conversation
Visible to
Members of the channel or topic

  1. Find your team’s channel

    Open Search at the top of Messenger and look for the channel name your team gave you. Search matches channel and DM names.

  2. Join the channel

    Open it and choose Join channel if that button appears at the bottom. If you are already a member, you can start talking. Ask the channel owner for an invitation if a private channel is not visible.

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Find an existing channelFind the space your team already uses before creating another.

Read the topic goal and join

Open the channel’s Topics tab, choose an ongoing task, and read its goal and recent discussion. Choose Join topic at the bottom if shown to start sending messages.

Joining a channel may still require you to join its topics separately. Once joined, ask MA privately about any context you need help understanding.

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Read the goal, then joinBefore joining, a join button appears in place of the composer.

02 / CONTINUE EXISTING WORK

Bring your Slack conversations with you

Move earlier discussions into KRAFTWORKS channels so your team can continue with the context in place. This is a one-time import of selected channels. Later Slack messages and edits are not synced automatically.

Start
Desktop app → Settings → Messenger view → Migrations
Prepare
A Slack account that belongs to the source channels

1. Check the destination workspace and connect Slack

First select the KRAFTWORKS workspace that should receive the history. In Settings, open Migrations under Messenger view, then select Connect Slack. In your browser, check the Slack workspace and requested permissions, approve the connection, and return to the app.

Settings also has Migrations under Agent view. Use the Messenger view section for Slack channels. If Connect Slack is unavailable and the app displays a configuration notice, contact your administrator.

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Settings → Messenger view → MigrationsIllustrative screen. Authorize in your browser; the app checks the connection when you return.

2. Select the channels to import

  1. Check the connected Slack workspace

    Read the connection name at the top. Channels to migrate lists channels you belong to. Search by name and use Show more, when shown, to see the rest.

  2. Select the checkboxes

    Choose up to 20 channels at a time. Starting with a project your team wants to continue makes the results easier to review.

  3. Select Migrate

    Check the selection count, then select Migrate. The current scope is the last 30 days, up to 3,000 messages per channel. The most recent history takes priority when the limit is reached.

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Select the channels you needCheck the connection name, import range and selection count.

3. Check each channel’s status

Follow progress in Migrated channels. A channel is created after its history has been collected, so there is no Open channel button while it is Migrating.

  • Migrating — wait for processing. Slack rate limits may make this take longer. Use Cancel on that channel to stop.
  • Done — the message count and Open channel appear.
  • Stopped — check the displayed reason, then select Try again. Reconnect Slack first if authorization is required. A retry reads the source again from the beginning.

Disconnect stops imports in progress. History in completed channels stays.

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Review complete, importing and stopped channelsCounts are illustrative. Only completed channels offer Open channel.

4. Open the channel and check its history and members

Select Open channel. Read recent messages and threads, and check attachments in messages and the Sources tab. The new channel keeps the Slack source’s public or private visibility. Slack membership and permissions are not linked automatically; check who has joined in KRAFTWORKS and invite the people who need to continue the work.

What moves and what to check
ContentAfter import
Messages and threadsSupported history appears under the original author’s name. Authors are not automatically matched to KRAFTWORKS accounts, and imported messages cannot be edited.
AttachmentsImported files appear as message attachments and channel sources. Deleted files, access restrictions, size and count limits can leave some files out; check the materials you need.
Reactions and membershipExisting Slack reactions, members and permissions are not carried over. Check the new channel’s participants before continuing together.
Later Slack conversationsThey are not synced automatically. Agree with your team where future discussions will happen.

Use @ma to review the imported discussion privately, then move the next piece of work into a topic.

Cookbook · Turn Slack history into next steps →

03 / YOUR OWN WORKSPACE

What is my agent?

My Agent (MA) is your personal agent for work. Ask it to organize your thoughts, prepare a draft, or review a task in a private conversation.

  1. Open Agent

    On desktop, select Agent on the left. On mobile, use the view switch to open the Agent screen.

  2. Start a new chat and describe the task

    No @mention is needed when talking directly to your own agent. Include the task, supporting context, and the format you want.

  3. Review the answer and follow up

    Try “Make it three lines” or “Turn this into a meeting agenda.” Reopen earlier conversations from your chat history.

To use a document or external tool, its service must be connected and accessible to you. Start with something simple, such as organizing notes you paste into the chat.

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Your agentAsk without a mention and review the result in your own conversation.
Which agent should I ask?
AgentWhere do I ask?Who sees the conversation?
Your agentDirectly in Agent
@ma in a channel or topic		Your private conversation
Channel Agent@ca in a channelPeople with access to that channel
Topic Agent@ta in a topicPeople with access to that topic

04 / TALK WITH YOUR TEAM

Create a channel in Messenger

A channel brings a team or project’s conversations together. Share announcements, materials, and progress your team needs to know.

  1. Open Create channel

    On desktop, select + beside the channel list heading. On mobile, start with Add channel on Home.

  2. Enter a name and description

    Use a name that explains the purpose, such as project-aurora. Add a short description of the conversations it is for, or leave the description blank.

  3. Choose visibility and create it

    Select Next, choose who can join, then select Create channel. Workspace members can discover and join public channels. Only invited members can see private channels.

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Create a channelEnter its name and description, then choose visibility.

Talk to the channel agent

Ask Channel Agent for summaries or work the whole team needs. The request and answer stay in the channel conversation for the team to review.

  1. Type @ in the composer

    Click or tap Channel Agent in the list to insert @ca. You do not need to memorize the Tab shortcut.

  2. Add your request and send it

    Explain what to review and how to organize the result. Read the answer and follow up in the same conversation.

TRY ASKING

@ca Summarize today’s decisions and remaining work in this channel. Point out anything without an owner or deadline.

To understand the discussion or prepare a reply privately first, ask your own agent with @ma.

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Ask the channel agentDiscuss results the team should see in the shared conversation.

05 / FOCUS ON ONE GOAL

Create a topic within a channel

A channel is your team’s conversation space. A topic is where you work toward one goal within it, such as preparing for a launch.

Method 1. Ask the channel agent to create it

Select @ca in the channel and describe the name, goal, and people involved. The agent checks for similar existing topics, so review whether a suggested topic already meets your needs.

START NEW WORK

@ca Create a “Launch preparation” topic. The goal is to complete QA and the customer announcement by Friday. Include me, Jihun, and Minseo.

Open the topic and check its goal and participants. Inside it, select Topic Agent to make requests with @ta.

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Ask for a topicAs the topic conversation grows, progress also appears in the channel.

Method 2. Create it from the channel menu

  1. Open the channel’s management menu

    Select Create topic from the channel’s upper-right more (⋮) menu. Topics must be enabled for the channel and you need permission to create one.

  2. Enter a name and goal

    Describe the result you want to achieve. Choose participants in the next step and create the topic.

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Create a topic directlyEnter the name and goal, then choose participants.

06 / THINK PRIVATELY ALONGSIDE YOUR TEAM

Call your agent from a channel or topic

Need to organize your thoughts before asking the team? Mention @ma to continue privately with your own agent, using the conversation you were reading as context.

1. Type @ and choose ‘ma · My Agent’

In the main composer of a channel or topic with existing messages, type @ to open the mention list. Click or tap ma · My Agent. You do not need the Tab key.

You will also see ca in channels or ta in topics. Choose ma to start a private conversation.

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The list that appears after typing @Choose the highlighted ma · My Agent row.

2. Write your request after @ma and send

Selecting the agent inserts @ma into the composer. Add your question and press Send.

Try this request

@ma Summarize the open issues and questions I should ask.

Your request is not posted to the channel or topic. A private panel opens on the right on desktop, or a separate private conversation opens on mobile.

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Write a request after the selected @maSending starts a private conversation with your agent.

3. Find the message link and the side chat

The source message now has a Side chat link and an eye icon labelled Only visible to you. Your private side chat opens on the right.

The panel explains that context up to the branch point is included. Use View previous conversation to inspect that context, then continue your questions in the side chat.

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A private link below the message opens the side chat on the rightOnly you see this link and conversation. After closing the panel, use the link to reopen the same side chat. Conversations shown here are examples.

When to use it

Catch up on a discussion, understand unfamiliar terms, prepare a reply, or organize the questions you need to ask.

Sharing is a separate request

Specify the channel or topic and the content to share. Review the message and approve it to post under your name.

Follow the advanced guide →

Use @ma in a channel or topic’s main composer. It is not offered in thread replies or spaces with no messages yet.

4. Reopen a private conversation

Start
Source message or Agent history
Ask
MA
Visible to
Only you

  1. Return from the source message

    Closing side chat keeps the conversation. Select Side chat beneath the original channel or topic message to reopen it.

  2. Find it in conversation history

    Open Agent and choose the conversation title. On mobile, open chat history from the Agent menu. In this example, select ‘Pre-launch checks’.

  3. Continue from the existing answer

    Try “Extract only the points customers need to know.” Choose the existing title, rather than New chat, to keep working in the same conversation.

Rename a conversation from its more menu to make it easier to find. ‘View previous conversation’ expands inherited context; it does not open the conversation list.

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Return by conversation titleReopen the same conversation to continue with its questions and answers.

07 / GIVE YOUR AGENT CONTEXT

Give your agent a brief to work with

Decide whether to review privately or with the team. Include the file name, the scope of the review and the result you need.

Start
A private Agent conversation
Ask
MA
Visible to
Only you

1. Attach a file for a private MA review

  1. Choose a file with +

    Open a new or existing conversation with My Agent and choose Attach (+). On desktop, you can also drop a file into the composer.

  2. Check the attachment and request, then send

    Check that the chosen file appears in the composer. Remove an incorrect attachment and choose the right one before sending.

Try this request

Find missing requirements in the attached brief. Focus on failed sign-up and expired invitations; separate document evidence from questions to clarify.

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Send the file with your requestAttaching a file does not start a task. Describe what to review and send it.

2. Keep shared reference materials in Sources

Start
Sources in a channel or topic
Ask
CA / TA
Visible to
People with access to that space

Sources collects files, links and notes for the work. Open Sources → Add source in a channel or topic, choose the type, then add its name and content.

Materials added in a topic belong to that topic. Put common team references in the channel and task-specific materials in the relevant topic. Message attachments also appear in Sources.

Return to Messages and name the material in your request.

Try this request

@ta Read “Invite flow brief.md” in Sources and identify missing requirements for failed sign-up and expired invitations.

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Keep materials with their workAfter adding a source, tell the agent which material to review.

Compare the answer against the document and keep missing information as questions. Turn a brief review into team decisions →

08 / AFTER YOU SEND

Know when to wait and when to act

Sending a request, receiving an answer and publishing a message are separate steps. These examples show states in a private MA conversation.

Start
The MA conversation where you asked
Ask
MA
Visible to
Status is private · a sent message is visible in its topic

Generating a response

View full screen ↗
Generating a responseThis is not the final answer. Wait for the result. Use “Steer” in the composer to add a correction to the current request.

Awaiting approval

View full screen ↗
Awaiting approvalMA has prepared a message but has not posted it. Review the destination, content and sender, then approve or deny.

Execution completed

View full screen ↗
Execution completedThe message has been sent. Use “Go to result” to check that it reached the intended place with the right content.

Execution failed

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Execution failedThe task did not complete. Check the error, destination, access and connection, then correct the request and ask again in the same conversation.

To change the request while waiting

  • Steer: send a correction such as “Focus on failed sign-up first” to the current run.
  • Queue message: queue a request to run after the current one. Edit or remove waiting messages from the queue.
  • Stop waiting: stop waiting for the current response. The server may continue running; this does not undo completed actions.

To revise a pending approval, send a correction in the same conversation. The earlier pending card is cancelled; review the new proposal. See the message-sharing approval flow →

09 / ADVANCED GUIDE

Understand privately, then bring it back to the team

Ask MA about something unclear in a topic, refine the answer together, then share the useful result back to that topic. Follow private conversation → draft → review and approve → topic message.

1. Ask about something you don’t understand

Someone in ‘Launch preparation’ says the release depends on regression testing. If the term is unfamiliar, select My Agent in the topic’s main composer and ask.

In the topic composer

@ma What does regression testing mean here? Explain what we need to check before launch.

Your question starts a private MA conversation. It is not posted to the topic.

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Ask with the topic’s contextAfter @ma, describe exactly what you want to understand.

2. Talk it through in side chat, then draft what to share

The source message shows Side chat · Only visible to you, and your MA conversation opens on the right. Read the explanation, ask follow-up questions, then say, “Draft three short checks I can share with the team.”

The questions, explanation and draft are private. In side chat, continue without adding @ma again.

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From an explanation to a draft for the teamInherited context ends at the branch point. Later topic messages are not automatically added to this conversation.

3. Ask to share, then review the message

In the same side chat, specify the content to share and the destination topic. Ask to send the result you just refined, rather than the entire conversation.

In your MA side chat

Share only the “Pre-launch checks” we just drafted to the “Launch preparation” topic in project-aurora, under my name.

Review the topic, message and sender in the Send message? card, then choose Approve. To change the draft, ask for a revision in the same conversation and review the new version.

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Review the destination and message before sendingRequesting a share does not publish it until you approve.

4. Continue with the team in the topic

Once you approve and sending completes, a message appears in ‘Launch preparation’ under your name. The team can use it to agree on the test owner and when results will be shared.

Topic participants see the shared message. Your private questions, explanations and revisions stay in the MA conversation. Bring the useful result back into the team’s work.

Cookbook · Refine a reply before posting →
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Share the result of your private conversationThe approved message appears under your name for the team to discuss.

COOKBOOK / PUT IT TO WORK

A request for the situation you are in

Choose an example and adapt the names, deadline, and result to your work. Review answers and actions before relying on them.

01

Channel or topic · @ma
Your private conversation

I came back from a meeting to a long conversation

Understand decisions and next steps without interrupting the team to repeat them.

Before you start Open the channel or topic with the discussion and select My Agent in its main composer.

REQUEST

@ma Separate the decisions in this conversation from the issues that remain open. Give me three questions to ask at the next meeting.

What to review Read decisions, open issues, and questions in your private conversation. Follow up on anything you need to understand.

Learn about @ma →
02

Channel or topic · @ma
Your private conversation

I want to organize my thoughts before replying

Review a draft that fits the discussion before you share it with the team.

Before you start Call your agent in the relevant channel or topic and explain the point you want to make.

REQUEST

@ma Draft a reply to this conversation. My view is: “Keep the launch date, but confirm the invite-link issue is resolved first.” Acknowledge the other views and clearly state what we need to check. Do not send it to the channel yet.

What to review Read and revise the draft privately. When ready, send the selected text yourself, or ask MA to share it and approve the message.

Follow the full topic-sharing flow →
03

Channel · @ca
Review with the team

Launch preparation is getting lost in the channel

Give the work a topic, a clear goal, and the people who need to take part.

Before you start Open the channel where the launch is discussed. Replace names and deadlines with the real ones.

REQUEST

@ca Create a “Launch preparation” topic. The goal is to complete QA and the customer announcement by Friday. Include me, Jihun, and Minseo. If a topic already serves this purpose, tell me first.

What to review Open the topic, verify its goal and participants, and continue the work there.

Learn how to create a topic →
04

Topic · @ta
Review with the team

We talked, but who does what next?

Organize what the team agreed on and find missing owners or deadlines.

Before you start Open the topic containing the discussion and select Topic Agent.

REQUEST

@ta Organize this topic’s discussion into a table: task / owner / deadline / open questions. Mark anything not agreed in the conversation as “TBD” instead of guessing.

What to review Review the summary together in the topic and decide the items marked “TBD” first.

Learn about topics →
05

A complete planning workflow
TA ↔ MA

Review a brief and agree on the next revision

Review an invite-flow brief in the Launch preparation topic. Check each result before moving to the next step.

1. Prepare the goal and materials

Start
Topic → Sources
Ask
Prepare directly
Visible to
Topic members

Set the goal to “Agree on invite-flow edge cases before launch” and add the brief to Sources. Create a topic · Add sources

2. Ask TA for a shared review

Start
Topic messages
Ask
@ta
Visible to
Topic members

Ask for document evidence and open questions separately. Review the suggestions with your team before treating them as agreed decisions.

Try this request

@ta Review “Invite flow brief.md” in Sources. For each missing requirement, list the document evidence, the user impact and the question we need to answer.

View full screen ↗
A first result to review with the teamIllustrative answer. Compare the actual findings with your brief.

3. Understand difficult feedback with MA

Start
Start in topic → side chat
Ask
@ma
Visible to
Only you

Ask about a part of the shared review you do not understand. Use the private conversation to work through it and draft a revision.

Try this request

@ma What does the review mean by an invite-renewal path after expiry? Explain the user flow and draft wording to add to the brief.

4. Share the revision to the topic

Start
MA side chat
Ask
MA
Visible to
Topic members after approval

Ask to share only the wording you reviewed. Check the target and content in the send card, then approve. Follow the private-chat-to-topic workflow →

5. Record decisions and remaining work

Start
Topic messages after team discussion
Ask
@ta
Visible to
Topic members

Ask after the team discusses the revision. Leave unconfirmed owners and dates as undecided so the team can agree on next steps.

Try this request

@ta Separate the agreed revisions from open questions. List actions, owners and deadlines, and mark anything not decided in the conversation as undecided.

What to keep at the endAn agreed revision direction, wording to add to the brief, open questions, owners and the next check-in.

06

Imported channel · @ma
Your private conversation

I want to continue a project we discussed in Slack

Separate settled decisions from questions to revisit, then agree on the next piece of work.

Before you start Open a channel after its Slack import is complete. Check the dates covered and the attachments you need. With messages present in the channel, select My Agent in its main composer.

TRY THIS REQUEST

@ma Based on the Slack history you can access in this channel, separate project decisions from remaining work. Cite the discussion and state the date range you can verify. Mark unclear owners or deadlines as undecided, and list three questions to confirm with the team.

What to review Compare the private side-chat summary and its evidence with the original messages. History outside the import window and later Slack decisions may be missing. Verify open items before choosing what to share.

To share with the team, tell MA the destination channel and the selected summary, then review the approval card. Once the next task is agreed, ask @ca in the channel to create a topic with its name, goal and participants.

Follow the private-conversation sharing flow →Create a topic for the next task →